LotWalk is BDC lead recovery software that puts your dead leads, unsold ups, and sold-vehicle switch opportunities back to work. It surfaces who to call and which car to talk about, tracks every follow-up to completion, and puts a dedicated coach behind the list. For dealers who know the cheapest lead is the one already in the CRM.
BDC lead recovery software helps a dealership work the leads it already has: aged and dead leads, unsold ups, and customers in a sold vehicle who are ready to switch. Instead of a blind call list, it surfaces who to contact and which car to talk about, then tracks every follow-up. LotWalk adds a dedicated coach who keeps the BDC working the right list every single day.
Dealers spend a fortune sourcing fresh leads while a much warmer list sits untouched in the system: the customer who came in twice and never got a third call, the unsold up nobody logged, the buyer two years into a loan who is sitting on equity and ready to trade. Those are not cold leads. They are paid-for leads that follow-up forgot about.
Lead recovery software exists to find that list and put it back in front of someone whose job is to work it. Good recovery software does three things: it surfaces the right contacts, it attaches the right car so the outreach has a reason to exist, and it tracks the follow-up so nothing falls through twice.
The hard part is never the data. It is the discipline. A recovery list with nobody accountable becomes the next thing that gets ignored. That is why LotWalk pairs the system with a coach who makes sure the list gets worked, not just generated.
The leads that got two touches and went cold. LotWalk resurfaces them on a schedule with the right inventory attached, so the next call has a reason instead of being a generic "just checking in."
Customers already in a car you sold who are in position to trade up by equity, payment, mileage, or term. This is the highest-intent list most stores never work. LotWalk identifies them and matches them to units you want to move.
The customer who walked the lot and left without a deal. If it never got logged, it never gets worked. LotWalk captures the up and keeps it on the follow-up list until it is closed or genuinely dead.
Most leads are not lost to competitors. They are lost to a follow-up sequence that quietly stopped. LotWalk tracks every step with a named owner, so "I'll call them tomorrow" actually happens.
A recovery list is twice as effective when it points at the right car. LotWalk ties recovered leads to the units sitting on your lot, so the BDC moves aged inventory and works leads in the same call.
The list is only worth what gets worked. LotWalk Pro and Plus give you a dedicated coach who reviews the recovery effort weekly and keeps the BDC on the right list instead of the easy one.
A fair look at the category. If a tool below does something we don't, we'll tell you on your demo.
Every dealer has dead leads. Almost none have someone making sure they get called. LotWalk Pro and Plus give you a dedicated Lotpop coach who reviews the recovery effort every week, keeps the BDC on the highest-intent list, and holds the follow-up accountable. The list is the easy part. The follow-through is where the deals are.
Want the outreach handled for you entirely? Lotpop Connect is our remote BDC built on the same LotWalk data. Your recovered leads get worked by a trained team that knows which car to sell, even if you do not have the staff to do it in house.
Start by accepting that "cold" usually means "neglected," not "uninterested." Pull every lead with no contact in 30 to 90 days, segment by how close they got (test drove, got numbers, financing started), and re-engage the warmest first. The message should reference a specific car, not a generic follow-up, which is why matching the lead to current inventory matters so much.
LotWalk builds that list automatically and tracks each touch, so your BDC works the warm leads in order instead of guessing. Here is why used car leads stop converting →
A switch lead is a customer already in a vehicle you sold who is now in a position to trade up: they have built equity, their payment makes sense on a newer unit, mileage is climbing, or the term is far enough along. These are the highest-intent prospects in your database because they already bought from you once.
The trick is timing and inventory. LotWalk identifies which of your past buyers have hit a switch window and matches them to a unit on your lot worth moving, so the BDC reaches out with a real offer instead of a cold check-in.
It is almost never a sourcing problem. It is a follow-up problem. A lead gets a call or two, the salesperson moves on to a hotter up, and the lead silently drops off the list. Multiply that across a month and a store is throwing away more opportunity than it buys. Recovery software exists to make sure the follow-up does not stop on its own.
Tracking only works when a step has a name and a deadline attached. "Someone should follow up" is how leads die. LotWalk assigns each follow-up to a person and keeps it visible until it is closed, and the coach reviews what slipped each week. Visibility plus accountability is the whole game. That is the difference between a CRM full of contacts and a BDC that actually recovers deals.
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